Absolute Flatpack London frequently ask questions

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Q: What is Flatpack assembly?

A: Flatpack assembly involves putting together furniture or other items that arrive in flat-packed boxes. These items require assembly following instructions provided by the manufacturer.

Q: What types of items do you assemble?

A: We assemble furniture like beds, wardrobes, tables, chairs, shelving units, office desks, outdoor furniture, and more. If it’s flat-packed, we can help!

Q: Do you provide the tools?

A: Yes, our team brings all the necessary tools to complete the assembly.

Booking and Pricing

Q: How do I book a service?

A: You can book our service online, via phone, Provide details about your furniture and a preferred date and time.

Q: How much does it cost?

A: Pricing depends on the complexity and number of items. Contact us for a quote.

Q: Is there a minimum charge?

A: Yes, we have a minimum call-out fee, which varies depending on your location.

Q: Can I reschedule or cancel my booking?

A: Yes, you can reschedule or cancel your booking up to 24 hours before the appointment without penalty.

Service Details

Q: How long does assembly take?

A: The time depends on the size and complexity of the furniture. Simple items might take 30 minutes, while larger ones could take a few hours.

Q: Do I need to be home during the assembly?

A: It’s preferred but not mandatory. If you won’t be home, please ensure the items and instructions are accessible.

Q: Can you disassemble furniture too?

A: Yes, we offer disassembly services as well. This is especially useful for moves or renovations.

Q: Do you handle wall mounting for items like shelves or TVs?

A: Yes, we can assist with wall mounting. Let us know in advance if this service is needed, so we bring the appropriate tools.

Safety and Warranty

Q: Are your assemblers trained?

A: Absolutely! Our team is experienced and trained to handle all types of flatpack furniture.

Q: What happens if an item is damaged during assembly?

A: We take utmost care, but if damage occurs due to our error, we will work with you to resolve the issue.

Other Questions

Q: Can you assemble furniture bought from any retailer?

A: Yes, we assemble furniture from all major retailers, including IKEA, Wayfair, Amazon, and more.

Q: Do you offer same-day or emergency services?

A: Depending on availability, we may offer same-day services. Please contact us for urgent requests.

Q: What areas do you serve?

A: We operate exclusively within the M25, covering all London boroughs and surrounding areas. Check our website or call us to confirm if we serve your area.

 Need further assistance? Contact our customer support team at [07591540103] or email us at [anthony@absoluteflatpackassemblylondon.co.uk].